Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

"Leisure at heart, business in mind"

Our corporate slogan conveys our perfect harmony between heart and mind, between the exceptional hospitality we offer and the excellence and rigour of our management.

The four core attributes that make us stand out are:

Warmth and conviviality

Our treatment is warm and personal. We mix fun with professionalism, and we balance naturalness with formality. Our Mediterranean hospitality and being guest-centred set us apart.

Caring and nurturing

Our scale allows us to maintain personal relationships with our partners, employees, and interest groups: they are part of our family. Likewise, we devote constant care and attention to the management of our assets, and as a responsible Company we are committed to society and the environment.

Little extras

Thanks to our hotelier heritage, we are capable of competing with larger businesses by offering personal touches and extras in all our relationships. We establish deep and lasting connections.

Innovation

We are always improving. We reinvent ourselves and constantly seek new ways of delighting our customers.

These core attributes come to life through our five corporate values, which can be seen in the behaviour we promote in our employees:

Proximity, experienced through the warmth of our behaviour

Excellence and coherence, which we make sure match the high standards of our professional behaviour

Our service vocation, arising from our hospitable nature

And innovation, which guides our behaviour and creative work

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Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.

"Leisure at heart, business in mind"

Nuestro eslogan corporativo expresa la perfecta armonía entre nuestro corazón y nuestra mente, entre la hospitalidad excepcional que ofrecemos y nuestra excelencia y nuestro rigor en la gestión.

Los cuatro atributos fundamentales que nos hacen sobresalir son:

Calidez y cordialidad

Nuestro trato es cálido y personal. Mezclamos el entusiasmo con la profesionalidad, y equilibramos la naturalidad con la formalidad. Nuestra hospitalidad mediterránea y estar enfocados a nuestros huéspedes nos distinguen.

Cuidadosos y alentadores

Nuestra dimensión y nuestra cercanía nos permiten mantener relaciones cercanas con nuestros partners, empleados y, grupos de interés: son parte de nuestra familia. De la misma manera, dedicamos una atención y un cuidado constantes a la gestión de nuestros activos y como empresa responsable, estamos comprometidos activamente con la sociedad y el medioambiente.

Pequeños extras

Gracias a nuestra herencia hotelera, somos capaces de competir con empresas de mayor tamaño ofreciendo toques personales y extras en todas nuestras relaciones con todos los grupos de interés.

Innovación

Estamos siempre mejorando. Nos reinventamos y buscamos nuevas formas de deleitar a nuestros clientes continuamente.

Estos atributos fundamentales cobran vida a través de nuestros cinco valores corporativos, los cuales se manifiestan en los comportamientos que promovemos entre nuestros empleados:

La proximidad, vivida a través de un comportamiento cálido

La ​excelencia y la coherencia, con las que aseguramos estar a la altura de nuestro comportamiento profesional

La vocación de servicio, que nace de nuestra esencia hospitalaria

Y la innovación, que nos guía en el comportamiento y el trabajo creativo

Its commitment to responsible tourism has led the Group to become the most sustainable hotel company in the world, according to RobecoSam, the investment company to produce the Dow Jones Sustainability Index. Meliá Hotels International is also included in the IBEX 35 Spanish stock market index and it is the Spanish Hotel leader in Corporate Reputation according to Merco Ranking.

The strategic focus on international growth has allowed Meliá Hotels International to be the first Spanish hotel company with presence in key markets such as China, Middle East or the U.S., as well as maintaining its leadership in traditional markets such as Europe, Latin America or the Caribbean.