Junior Early lifecycle Specialist - German
SumUp
Deadline 28/3/2026
Description
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!
In this role, you will be responsible for building and maintaining successful client relationships.
What profile are we looking for?
- A natural problem-solver with a proactive mindset
- An outstanding communicator who genuinely enjoys helping customers
- Comfortable in a fast-paced, start-up environment
- Excited to work onsite at our Barcelona HQ
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
What functions will you perform?
- Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goals
- Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement
- Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience
- Respond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as needed
What do we offer?
🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🥗 Restaurant tickets (Edenred) - Monday Breakfast, Wednesday and Thursday lunch.
📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team