CUSTOMER CARE SPECIALIST (ENGLISH + GERMAN OR FRENCH)

Alpadia Language Schools is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.

Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Renamed in 2014, Alpadia benefits from the heritage of ESL Language Schools’ two decades of experience in language education. Alpadia Language Schools offers all year round courses for adults and summer camp junior programs in Switzerland, France, Germany and England. Each year, our schools welcome more than 6,000 students from all over the world.

Alpadia has joined Kaplan team in July 2019 and is very proud to be part of this new family.

Inspire your future. Become an Alpadian!

Job Description

We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain as our team is growing!

Desired Skills, Experience & Requirements

Experience in Customer Service and/or Admissions in travel & tourism or language education industry

Professional knowledge of Microsoft Office

Very high level of English is required . Other languages a plus

Outstanding organisational skills

Ability to prioritize effectively and to work to tight deadlines

Ability to handle customer complaints and issues in a diplomatic and sensitive manner

Experience of dealing with high volume, complex communications

Excellent written & verbal communication

Sales & Service oriented

Personal Characteristics

Passion for customer care

Demonstrate attention to detail

Ability to articulate goals and assign timelines

Cultural sensibility

Positive thinker & flexibility

Ability to remain calm under pressure

Your main tasks will be:

Admissions for direct clien

Entering student information onto booking system

Confirm bookings within our 24 working hours max policy (48h during high season) - creating invoices, booking confirmation and visa letter when necessary

Supporting our customers about any enquiry they could have before their arrival at school

Obtaining all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance etc.

Install and consolidate high level of trust between you and the customer

Send invoices and follow up on payments

Manage complaints

Check availability for summer camps if necessary

Collaborate with other Sales and Customer Care staff

Highly varied tasks and a chance to develop a wide range of skills in an international company

Unlimited tea & coffee

Free breakfast on Mondays, Free Fruits on Thursdays!

A stimulating and dynamic work environment

Join our mighty and international skilled team in our very central office

Autonomy at work and regular contact with teams in Switzerland, Germany, Spain, France and England

Contract: Temporal contract (3 months)

Activity rate : 100%

Place of work: Barcelona, Spain

Start date: Asap