Customer Care B2C
Alpadia Language Schools is a Swiss company with an international vision, devoted to excellence in teaching languages to enrich students' futures. Inspired by our multifaceted and multilingual country, we create an unparalleled student experience encouraging language development through immersion.
Present in Switzerland, France, Germany and England, we create a vibrant environment to foster connections, enhance experience and inspire imagination. Renamed in 2014, Alpadia benefits from the heritage of ESL Language Schools’ two decades of experience in language education. Alpadia Language Schools offers all year round courses for adults and summer camp junior programs in Switzerland, France, Germany and England. Each year, our schools welcome more than 6,000 students from all over the world.
Alpadia has joined Kaplan team in July 2019 and is very proud to be part of this new family.
Inspire your future. Become an Alpadian!
Job Description
We currently have an exciting opportunity for a Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain as our team is growing!
Desired Skills, Experience & Requirements
Experience in Customer Service and/or Admissions in travel & tourism or language education industry
Professional knowledge of Microsoft Office
Very high level of English is required . Other languages a plus
Outstanding organisational skills
Ability to prioritize effectively and to work to tight deadlines
Ability to handle customer complaints and issues in a diplomatic and sensitive manner
Experience of dealing with high volume, complex communications
Excellent written & verbal communication
Sales & Service oriented
Personal Characteristics
Passion for customer care
Demonstrate attention to detail
Ability to articulate goals and assign timelines
Cultural sensibility
Positive thinker & flexibility
Ability to remain calm under pressure
Your main tasks will be:
Admissions for direct clien
Entering student information onto booking system
Confirm bookings within our 24 working hours max policy (48h during high season) - creating invoices, booking confirmation and visa letter when necessary
Supporting our customers about any enquiry they could have before their arrival at school
Obtaining all necessary student pre-arrival information such as parental consent forms, travel details, copy of insurance etc.
Install and consolidate high level of trust between you and the customer
Send invoices and follow up on payments
Manage complaints
Check availability for summer camps if necessary
Collaborate with other Sales and Customer Care staff
Highly varied tasks and a chance to develop a wide range of skills in an international company
Unlimited tea & coffee
Free breakfast on Mondays, Free Fruits on Thursdays!
A stimulating and dynamic work environment
Join our mighty and international skilled team in our very central office
Autonomy at work and regular contact with teams in Switzerland, Germany, Spain, France and England
Contract: Temporal contract (3 months)
Activity rate : 100%
Place of work: Barcelona, Spain
Start date: Asap
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